PO Confirmation Agent
Suppliers confirm late, or they change the quantity, the product or the date in their reply. Your buyers find the change too late, and you pay for expedites and extra safety stock.
Get every PO confirmed on time, and fix wrong quantities, products, prices and dates before a small error becomes an expedite.
- Errors corrected at the source
The agent compares each confirmation with the PO line by line, with your tolerances or with none. The agent corrects small errors with the supplier. Your team sees only the changes that affect cost or delivery.
- Follow-ups that keep POs on time
The agent follows up with each supplier until every PO is on time. The agent asks for missing documents or information and reports problems, in the words a buyer would use. Every PO gets its follow-up, also when a buyer is away.
- Exceptions ready to resolve
The agent sends each change that needs a decision to the right buyer. The buyer gets a 30-second summary, the supplier's history, the emails and the documents. The agent proposes a next step from your standard operating procedures and from similar past cases.
- ERP always current
If you let it, the agent writes confirmed dates, quantities and prices to your ERP. When two sources do not agree, the agent asks a buyer before it writes. Your buyers plan from current data in the ERP.
Diebold Nixdorf's 25-person procurement team runs zero manual PO follow-ups.
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