Agents communicate over email
Agents understand email correspondence in any language, determine the appropriate course of action, and resolve an issue around the clock.
Agents
Purpose built agents for every function in your supply chain
Empower your team with specialized agents that work in your existing tools and processes, and write back data to your systems.
Capabilities
From reasoning to responding, you are covered
Glacis agents work exactly like you do: They read every mail, they check the system for more background information, they go back and check how an issue was resolved the last time, and then recommend a course of action for you to approve or readjust.
Agents build workflows for repeated work
Agents turn repeated work into a workflow and run it on your schedule, or on a specific event or anomaly.
Agents reason over every new reply
Agents keep the context of a conversation, validate new information against your systems, and recommend appropriate actions.
Agents escalate on your rules
Agents follow your escalation rules, handle routine cases, and escalate only the exceptions that need your team.
Agents analyze across your data
Agents check your ERP history, past emails and past transactions, to analyze data and give you useful insights for quick decision making.
Agents read and classify your documents
Agents categorize attachments off emails, validate it and file it on the right order or shipment.
Governance
Fine grained controls for managing Agents
Our solution puts users in control of agents, instead of the other way around. Since agents can read your systems, draft in your voice and write back data to your corporate systems and external stakeholders, Glacis provides you trust and safety features so that agents form a natural extension of your team.
An agent starts read only when looped in. It can start with just reading emails, finding the mismatch across the documents faster than a person can. Once your team trusts what it detects, it can be asked to draft and communicate with external stakeholders, with someone approving each one. Full autonomy happens only when you allow the agent to do so.
Workflows are how agents do activities in a repeated, predictable manner. Workflows are always designed by you and your team and the no-code editor allows you to design complex and simple workflows in a few clicks. Workflows are version controlled, so an experiment or a mistake is one click back. Failed workflows can be rerun, either on an existing version or on a newer version that fixes the failed scenario. See a play-by-play execution to see how automations work and make adjustments in seconds instead of waiting for weeks for a simple change.
An agent works from documents your team writes: how you word things, how a past case was handled, your escalation matrix, the suppliers you pay on a letter of credit rather than on credit terms. Each of these rules are stored as usable resources and context for the agent to use, when it detects a scenario in the supply chain. It can use resources to provide drafts or handle the case autonomously if permissions are given.
An agent works inside a workspace and is limited to the data that the workspace holds. A business runs as many workspaces as it needs, with teams scoped inside each one to exactly what that team works on. The same agent carries a different working style from team to team, so a process one team changes does not affect any other team's automations or data.
Glacis offers a complete timeline of changes done by agents on every order, shipment or master data. This includes operations that happened due to a workflow run, or the agentic chat, so that you can be in control of your data and always trace back faults to the exact point where it happened.
Agents
Make your supply chain more proactive with agents
Procurement & Sourcing
Order Intake
Transportation
Finance Operations
See one of these run on your own data
Bring your real documents on a 30 minute call to see how agents work