Customer Order Intake Agent
Your team types each order into the ERP by hand. Orders wait for days, and typing errors get through to the customer.
Get customer orders into your ERP in hours instead of days, with fewer errors.
- Ready for a new customer on day one
The agent reads layouts it meets for the first time, so each new customer is live from the first order. PDFs, spreadsheets, email text and handwritten forms all work, in many languages. New customers order the way they always have.
- Correct items, complete orders
The agent matches the customer's part numbers and informal product descriptions to your product master. When a match or a detail is not clear, the agent asks the customer. Each order is complete before it gets to your team.
- Exceptions ready to resolve
The agent sends each order that needs a decision to your team. The case has the original email, the extracted order and the checks the agent ran. Your team resolves it in one step.
- Orders in your ERP
If you let it, the agent creates the order in your ERP with the customer's PO number. When two sources do not agree, the agent asks your team before it writes. Orders are in the ERP within hours of arrival.
